Part I: Scope & Channels
Article 1: Scope
This policy applies to the website https://eyc.asia and to the technology services provided to clients by EYC TECHNOLOGY AND ARTIFICIAL INTELLIGENCE COMPANY LIMITED, referred to as EYC, enterprise code 0319723892, registered office at 2nd Floor, 68 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City.
This policy follows the Law on Electronic Transactions, the Law on Protection of Consumer Rights 2023, Decree 52/2013/ND-CP and Decree 85/2021/ND-CP on e-commerce, and related regulations.
Article 2: Channels
Clients may send feedback, requests or complaints through these official channels:
- Email: info@eyc.asia
- Phone: +84 942 391 906
- Contact form: https://eyc.asia/en-us/contact/
- In writing, by hand or by post, to: 2nd Floor, 68 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City
Article 3: Information to provide
To handle the matter quickly and accurately, please provide:
- Name, organisation if any, email and phone number
- The related contract, order or service
- A description of the feedback, request or complaint
- Supporting documents, screenshots or evidence if any
Part II: Process & Dispute Resolution
Article 4: Handling process
- Step 1 – Receipt: EYC records the case and confirms receipt within 2 working days.
- Step 2 – Review: EYC checks the information and may ask for additional documents.
- Step 3 – Resolution: EYC replies with the outcome and remedy within 15 working days of receiving complete information; for complex cases EYC notifies the extended timeline and reason.
- Step 4 – Closure: the case record is kept to improve service quality.
Article 5: Dispute resolution
Disputes are settled first by negotiation and mediation. If no agreement is reached, either party may seek support from the state consumer-protection authority or bring the matter to a competent Vietnamese court, unless the contract between the parties provides otherwise.
Article 6: Commitments
EYC handles every case objectively, keeps the complainant's information confidential and charges no fee for receiving or resolving complaints.