Part I: Service delivery
Article 1: Scope
This policy applies to the website https://eyc.asia and to the technology services provided to clients by EYC TECHNOLOGY AND ARTIFICIAL INTELLIGENCE COMPANY LIMITED, referred to as EYC, enterprise code 0319723892, registered office at 2nd Floor, 68 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City.
EYC provides technology services: software, AI Agents, systems integration, cloud, data, automation, consulting and R&D; EYC does not sell physical goods on the website.
Article 2: Implementation and delivery
Services are implemented per the scope, plan and timeline in the contract. Deliverables are handed over digitally, in one or more of these forms:
- Access accounts to software or platforms
- Systems deployed on the client's infrastructure or agreed cloud infrastructure
- Documents, reports, source code when the contract provides for transfer
Article 3: Acceptance
Each milestone is accepted against the criteria in the contract. If a deliverable does not meet them, EYC fixes it within the agreed time at no extra charge.
Article 4: No shipping or product returns
EYC does not sell physical goods on the website, so shipping, delivery and product-return policies do not apply.
Part II: Termination & refunds
Article 5: Termination
- The contract ends at expiry, on completion of obligations, or by mutual agreement.
- Either party may terminate unilaterally if the other seriously breaches the contract, with the notice period in the contract.
- Subscriptions can be stopped by written notice before the next billing period.
- On termination, EYC helps hand over or export the client's data as agreed in the contract.
Article 6: Refunds
Amounts paid for work EYC has not performed, or for service EYC cannot provide through its own fault, are refunded as agreed in the contract. Work already performed and accepted is not refunded unless the contract provides otherwise.
Article 7: Refund procedure
Refund requests go to info@eyc.asia. Once both parties confirm the amount, EYC transfers it to the client's account, either the paying account or one the client designates in writing, within 15 working days.