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  3. Conditions and Restrictions on Service Provision
Legal

Conditions and Restrictions on Service Provision

Conditions for using EYC services and cases in which EYC declines or restricts service.

Effective date
November 5, 2026
Last updated
November 5, 2026
Version
1.0

These documents describe how EYC operates and the laws that apply to it.

Key points in plain language

  • Services are for organisations and individuals with full legal capacity.
  • All services are provided under a contract or order.
  • EYC declines requests that break the law or responsible-AI principles.
  • The website is not a marketplace; there are no third-party sellers.

Version 1.0, November 2026: first issue.

PART I

Part I: Conditions of service

Article 1: Scope

This policy applies to the website https://eyc.asia and to the technology services provided to clients by EYC TECHNOLOGY AND ARTIFICIAL INTELLIGENCE COMPANY LIMITED, referred to as EYC, enterprise code 0319723892, registered office at 2nd Floor, 68 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City.

EYC provides technology services: software, AI Agents, systems integration, cloud, data, automation, consulting and R&D; EYC does not sell physical goods on the website.

Article 2: Eligible clients

Services are provided to businesses, organisations and individuals with full legal capacity under Vietnamese law or the law of the client's place of registration.

Article 3: Conditions to contract

  • Services are provided under a contract, appendix or order confirmed by both parties.
  • The client provides accurate, lawful information about the organisation, its representative and its requirements.
  • The client warrants lawful rights over the data, content and systems it provides to EYC.
PART II

Part II: Restrictions

Article 4: When EYC declines or suspends service

  • Requests aimed at breaking Vietnamese or applicable international law.
  • Building fraud, impersonation, malware, unlawful data collection or privacy-invading systems.
  • Using AI to create prohibited, discriminatory content or content harmful to children.
  • The client breaches payment obligations or signed contract terms.
  • At the request of a competent state authority.

Article 5: Technical limits and scope

AI outputs may contain errors; important decisions require human review. Commitments on response times, backups or out-of-hours support apply only when agreed in the contract.

Article 6: Website model

The eyc.asia website presents EYC's own services; EYC does not allow third parties to list goods or services on it.

Legal pages

Legal

Comprehensive Enterprise Data Privacy Policy

EYC's enterprise data protection and privacy policy: how we collect, use, protect and delete personal data, with GDPR and CCPA/CPRA used as reference benchmarks; Zero-Trust architecture, multi-tenant isolation (TenantScope), Model Context Protocol (MCP) agent boundaries, vector embedding security, and a contractual commitment not to train public AI models on customer data.

Legal

Comprehensive Enterprise Terms of Service

Comprehensive enterprise agreement establishing contractual rights, acceptable use policies (AUP), autonomous AI Agent boundaries, intellectual property protections, mutual confidentiality, SLA frameworks, and international arbitration procedures.

Legal

Comprehensive Cookie & Tracking Technologies Notice

How eyc.asia uses cookies and browser storage: essential security cookies from Cloudflare, two local preference keys, optional analytics only with your consent, no advertising trackers, and no sale of personal data.

Legal

Corporate Disclosure, Statutory Registration & Commercial Authorization

Statutory corporate transparency profile declaring enterprise registration credentials, Tax ID 0319723892, official registered office address, core technological business lines, fiscal integrity protocols, brand impersonation warnings, and power of attorney verification workflows.

Legal

Comprehensive AI Governance Statement, Algorithmic Ethics & Product Disclaimer

EYC's AI governance statement: applying the principle 'Human-led systems, AI-coordinated work', using the NIST AI RMF as a reference, with agent circuit breakers, Model Context Protocol (MCP) sandboxing, and clear limits of product responsibility.

Legal

Feedback, Request & Complaint Handling Procedure

Channels, steps, response times and dispute resolution for feedback, requests and complaints from EYC clients.

Legal

Pricing Policy

How EYC prices technology services: written, scope-based quotations that are transparent about tax and costs.

Legal

Payment Policy

Payment methods, schedules and documents for EYC services: bank transfer to the company account, valid e-invoices.

Legal

Conditions and Restrictions on Service Provision

Conditions for using EYC services and cases in which EYC declines or restricts service.

Legal

Service Delivery, Termination & Refund Policy

How EYC delivers services, conditions for termination and refund principles. EYC sells no physical goods, so shipping and product returns do not apply.

Legal

Online Support

EYC's official online support channels and how to reach us for advice or technical help.

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EYC builds connected AI and technology systems for real work.

Tax Code: 0319723892 Registered office: 2nd Floor, 68 Nguyen Hue, Sai Gon Ward, Ho Chi Minh City, Vietnam info@eyc.asia · +84 942 391 906

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