Legal

Online Support

EYC's official online support channels and how to reach us for advice or technical help.

Effective date
November 5, 2026
Last updated
November 5, 2026
Version
1.0

These documents describe how EYC operates and the laws that apply to it.

Article 1: Official channels

EYC supports clients online through:

  • Email: info@eyc.asia – service enquiries, technical support, feedback and complaints.
  • Phone: +84 942 391 906.
  • Contact form: https://eyc.asia/en-us/contact/ – requests are routed to the responsible team.

Article 2: Response time

Requests by email or form receive a reply within 2 working days. Incident-handling times for active clients apply as agreed in the contract.

Article 3: Additional contract channels

Project clients may receive dedicated channels such as ticketing or a shared workspace as agreed in the contract.

Article 4: Impersonation warning

EYC supports clients only through the channels in Article 1 and those in the contract. EYC never asks for passwords, OTP codes or money transfers by message.

Legal pages

Legal

Comprehensive Enterprise Data Privacy Policy

EYC's enterprise data protection and privacy policy: how we collect, use, protect and delete personal data, with GDPR and CCPA/CPRA used as reference benchmarks; Zero-Trust architecture, multi-tenant isolation (TenantScope), Model Context Protocol (MCP) agent boundaries, vector embedding security, and a contractual commitment not to train public AI models on customer data.

 Legal

Comprehensive Enterprise Terms of Service

Comprehensive enterprise agreement establishing contractual rights, acceptable use policies (AUP), autonomous AI Agent boundaries, intellectual property protections, mutual confidentiality, SLA frameworks, and international arbitration procedures.

 Legal

Comprehensive Cookie & Tracking Technologies Notice

How eyc.asia uses cookies and browser storage: essential security cookies from Cloudflare, two local preference keys, optional analytics only with your consent, no advertising trackers, and no sale of personal data.

 Legal

Corporate Disclosure, Statutory Registration & Commercial Authorization

Statutory corporate transparency profile declaring enterprise registration credentials, Tax ID 0319723892, official registered office address, core technological business lines, fiscal integrity protocols, brand impersonation warnings, and power of attorney verification workflows.

 Legal

Comprehensive AI Governance Statement, Algorithmic Ethics & Product Disclaimer

EYC's AI governance statement: applying the principle 'Human-led systems, AI-coordinated work', using the NIST AI RMF as a reference, with agent circuit breakers, Model Context Protocol (MCP) sandboxing, and clear limits of product responsibility.

 Legal

Feedback, Request & Complaint Handling Procedure

Channels, steps, response times and dispute resolution for feedback, requests and complaints from EYC clients.

 Legal

Pricing Policy

How EYC prices technology services: written, scope-based quotations that are transparent about tax and costs.

 Legal

Payment Policy

Payment methods, schedules and documents for EYC services: bank transfer to the company account, valid e-invoices.

 Legal

Conditions and Restrictions on Service Provision

Conditions for using EYC services and cases in which EYC declines or restricts service.

 Legal

Service Delivery, Termination & Refund Policy

How EYC delivers services, conditions for termination and refund principles. EYC sells no physical goods, so shipping and product returns do not apply.

 Legal

Online Support

EYC's official online support channels and how to reach us for advice or technical help.
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